Frequently asked questions
Practical answers on freight, customs, packing, tracking and quotes. Requirements can change; confirm your exact cargo with TCAST.
General cargo
Provide origin, destination, item descriptions, package count, estimated weight and dimensions, value and photos when useful. Mention fragile, powered, liquid or regulated items.
No. Acceptance depends on safety, carrier rules, law, documentation and available handling. Ask before delivering uncertain goods.
Air freight
Air freight is commonly considered for smaller, urgent or time-sensitive cargo, subject to airline acceptance and budget.
Some batteries are restricted or require specific packaging and documentation. Send exact battery and device details before delivery.
Sea freight
Larger loads, furniture, machinery, stock and non-urgent consignments may be practical by sea after volume and handling are reviewed.
Eligible cargo can often be grouped with other consignments or supplier deliveries. Compatibility, timing and identification must be confirmed.
Customs clearing
A packing list, invoice, transport reference and consignee details are common. Product permits, tax details or certificates may also be required.
TCAST can help identify likely requirements, but the final assessment belongs to the authorities and depends on current rules and declared goods.
Packaging
The sender must ensure cargo is suitably packed unless a specific packing service is agreed. TCAST can advise on obvious preparation concerns.
Yes. Use the customer reference and package numbering provided, and ensure the packing list matches.
Cargo restrictions
Send the exact product name, use, composition and supporting documents to TCAST before purchase or delivery. Rules can vary by carrier and authority.
These categories may be restricted or require approvals. Do not deliver them until TCAST confirms the current requirements.
Shipment tracking
Use the reference supplied by TCAST. If it is missing, contact the office with sender, receiver and cargo details.
The number may be mistyped, the system connection may be unavailable or the shipment may not yet have a digital update. Contact support for assistance.
Quotes and payment
Actual weight, dimensions, packing, route, customs or changed cargo details can affect charges. Final scope is confirmed in writing.
Payment stages and accepted methods are stated in the specific quotation or shipment instruction. Confirm before handing over cargo.
Dubai cargo receiving
Only after TCAST confirms the receiving instruction and customer reference. Unannounced or unidentified cargo may not be accepted.
Use the exact customer or shipment reference, recipient name and any delivery instruction supplied by TCAST.
Tanzania cargo collection
The required identification, authorization, payment status and release information are confirmed for the shipment before collection.
An authorized person may be possible with prior confirmation and the required identification. Do not send someone before TCAST approves the arrangement.
Commercial shipments
Yes. Use the receiving and package-reference process so deliveries can be identified and consolidated correctly.
Yes. Product standards, permits and customs treatment should be checked before committing to a purchase or shipment.
Personal parcels
Yes. Every item should be described with quantity, condition and reasonable value information.
Some can, with appropriate packaging and prior declaration. Ask about handling and carrier limitations before delivery.
Plan your next shipment with us
Share the cargo details and our team will review the practical options.